Halmann Vella is the leading supplier, fabricator and installer of natural stone in Malta. With a production floor area of over 30,000 square metres, we are able to fabricate luxury natural stone surfacing materials to residential customers as well as larger, more complex projects. The company employs more than 200 workers with a focus on manufacturing, design, architecture, engineering, project management and operations.
Client Support Officer
The purpose of this role is to ensure customer satisfaction by managing all after-sales activities, addressing customer concerns effectively, coordinating service and support, and building long-term customer relationships to enhance company reputation and repeat business.
Responsibilities:
- Handle and resolve customer complaints, inquiries, and warranty claims efficiently.
- Coordinate with the service, logistics, and technical teams to ensure timely issue resolution.
- Maintain records of customer interactions, service requests, and solutions provided.
- Follow up with customers after service completion to ensure satisfaction.
- Prepare after-sales reports for management analysis and improvement initiatives.
- Assist in processing warranty claims and ensuring compliance with warranty policies.
- Educate customers about product usage, maintenance, and service schedules.
- Identify potential areas of improvement in after-sales processes and recommend solutions.
- Support the sales team in maintaining strong customer relationships.
- Promote value-added services, AMC (Annual Maintenance Contract), and extended warranties where applicable.
Skills & Competencies:
- Excellent communication and interpersonal skills.
- Problem-solving and conflict resolution abilities.
- Organised, proactive, and customer-focused approach.
- Knowledge of CRM and after-sales processes.
- Ability to coordinate effectively with multiple departments.
- Basic technical understanding of products/services handled.
Qualifications & Experience:
- 1-3 years of experience in after-sales, customer service, or related roles.
- Knowledge in the construction, design, marble or ceramics or related industry.
- Excellent communication and interpersonal skills.
- Proficiency in Microsoft Office.
- Ability to multitask, work under pressure and meet deadlines.
- Fluent in English, knowledge in Maltese is a plus.
Working Conditions:
- Based at head Office in Mosta.
- Require site visits or field support based on customer needs.
Quantity Surveyor
We are looking for a Quantity Surveyor to assist with cost estimation, project analysis, and procurement support.
Responsibilities:
- Cost Estimation: Collaborate with senior surveyors on accurate project cost estimates.
- Tendering: Assist in tender document preparation and submissions.
- Project Analysis: Analyze project specs and contracts for cost-saving opportunities and risks.
- Budget Management: Monitor project costs and assist in cost control measures.
- Quantity Takeoffs: Prepare detailed quantity measurements.
- Contract Administration: Manage project contracts, including payment applications and change orders.
- Documentation: Maintain records and reports.
- Collaboration: Work with cross-functional teams for project success.
Qualifications & Skills:
- A minimum qualification level of a Diploma in Quantity Surveying or equivalent.
- Strong analytical, problem-solving, and organizational skills.
- Excellent Microsoft Office and AutoCAD skills.
- Proficiency in relevant surveying software.
- Excellent communication and interpersonal skills.
Truck Driver
The Role: responsible for safely transporting goods from one location to another while adhering to all traffic laws and company policies.
Responsibilities:
- Safely operate and drive various types of trucks, including but not limited to tractor-trailers, flatbeds, and box trucks.
- Transport goods and materials over short and long distances, ensuring timely and efficient delivery.
- Perform pre-trip and post-trip inspections of the vehicle to ensure roadworthiness and report any defects or issues promptly.
- Secure cargo properly to prevent damage and ensure compliance with transportation regulations.
- Follow established routes and schedules while adjusting for traffic and weather conditions as needed.
- Maintain accurate records of mileage, fuel consumption, and delivery documentation.
- Communicate effectively with dispatchers, shippers, and receivers to coordinate pickups and deliveries.
- Adhere to all safety protocols and regulations, including company policies.
- Provide exceptional customer service by addressing inquiries and resolving issues professionally.
- Keep the truck clean and in good condition, both inside and out.
Requirements:
- Minimum of three years of experience as a professional truck driver.
- Good command of spoken English.
- Valid commercial driver’s license (C) with a clean driving record.
- Ability to lift and move heavy objects as needed.
- Excellent communication and interpersonal skills.
- Strong attention to detail and accuracy.
- Ability to work independently and as part of a team.
- Flexibility to work varying hours and weekends as required.
- Commitment to safety and customer satisfaction.
Delivery Person
We are seeking a skilled delivery person to join our team, responsible for transporting goods and materials in a safe and timely manner. The ideal candidate must possess excellent communication skills, attention to detail, and a strong commitment to customer satisfaction.
Responsibilities:
- Safely transport goods to specified locations.
- Verify contents and addresses for accuracy.
- Provide exceptional customer service.
- Maintain vehicle cleanliness and report any issues.
Requirements:
- Valid driver’s license with clean record.
- Good command of spoken English.
- Previous delivery experience preferred.
- Strong communication and navigation skills.
- Ability to lift heavy packages and work flexible hours.
Skilled Labourers
We are seeking skilled and detail-oriented Labourers to join our team specializing in marble and tile installations. The ideal candidates will possess hands-on experience in this field, demonstrating precision, craftsmanship, and a strong work ethic.
Responsibilities:
- Install, cut, and polish marble and tile surfaces with accuracy and attention to detail.
- Prepare surfaces by cleaning, levelling, and marking areas to ensure proper alignment and fit of tiles.
- Use hand and power tools, such as tile cutters, saws, and polishing machines, safely and effectively.
- Mix and apply adhesives, grouts, and sealants to secure tiles and marble pieces.
- Follow blueprints, drawings, and specifications to achieve precise installations.
- Perform repairs and maintenance on existing marble and tile surfaces as needed.
- Collaborate with project managers and team members to ensure timely project completion.
- Maintain a clean and safe work environment, adhering to all safety protocols and guidelines
Requirements:
- School leaving certificate or equivalent.
- Proven experience as a Skilled Labourer in the marble and tiles industry or manual labour.
- Strong knowledge of materials, techniques, and tools used in marble and tile work.
- Strong attention to detail and craftsmanship.
- Good communication and teamwork skills.
We are proud of the work that we do, and wouldn’t be successful without our awesome team of dedicated people. If you’ve got the desire to be a part of a creative and innovative
group of people in a fun and rewarding environment, then send your resume to hr@hmvella.com.