A one-stop solution for tiling and bathroom requirements
Oliver Apap, Shop Manager of HMV Supplies speaks of the company shop’s success in providing superior tiling and finishing solutions at reasonable prices
How many years have you been with HMV Supplies?
Having dedicated over seven years to the Halmann Vella Group, I initially joined as a sales executive, acquiring extensive experience in addressing diverse client requirements. Subsequently, I assumed the role of warehouse manager before eventually being entrusted with the management of HMV Supplies.
What do you enjoy most about your job? What gives you the most satisfaction?
I find great satisfaction in the dynamic nature of my position at HMV Supplies. Serving our customers and meeting their unique needs brings me fulfillment. It is a joy to interact with individuals from different backgrounds and walks of life, assisting them in their projects. Witnessing their successful outcomes, supported by our top-quality materials and attentive service, is truly rewarding.
How many people work in the shop?
Our dedicated team at HMV Supplies comprises of three individuals with a wealth of expertise, enabling them to provide personalised assistance to our valued clientele. With their combined 60 years of experience and deep understanding of the industry, our team members offer a mature perspective and extensive knowledge in their roles. Their valuable experience equips them to provide sound advice and guidance to our customers, ensuring they receive the best possible solutions for their needs. In addition, we have two skilled employees who manage the stocking and organisation of our warehouse, as well as providing valuable support in helping clients load the materials they purchase. Their expertise in operating forklifts ensures efficient management of goods and a seamless customer experience.
Why was there a need for the shop? What gap was missing in the market that HMV Supplies filled?
Recognising the existing state-of-the-art showroom catering to customers’ bespoke material requirements, we discerned the need for a shop that operates on a cash-and-carry basis. Our goal was to offer a comprehensive selection of items readily available in stock, ranging from ceramic tiles, pre-cut natural flooring for indoor and outdoor use, and pre-cut sills to cement tiles. Additionally, we provide an extensive array of products such as crazy paving, sanitary ware, bathroom accessories, tools, decorative pebbles, marble powder, granite chippings, and materials for sandblasting. Furthermore, we are renowned for supplying a diverse range of ready-packed or custom-made grout, tile adhesives, and tile clips, catering to the specific needs of tile and marble layers.
How does HMV Supplies stay up to date with the latest trends in the industry?
At HMV Supplies, we maintain our commitment to staying abreast of industry trends by actively participating in local and offshore trade shows. These invaluable events allow us to foster strong relationships with suppliers while ensuring we remain well-informed about the latest developments in the industry. Furthermore, we continually invest in maintaining open lines of communication with our suppliers to stay informed about their new technologies and innovations, which enables us to provide cutting-edge products to our discerning customers.
What are the advantages of buying from HMV Supplies?
Our shop offers several advantages to our valued customers. Firstly, our commitment to having a comprehensive stock of materials ensures that customers can find what they need readily available. Additionally, our highly trained and helpful staff is dedicated to providing expert advice on purchasing and caring for natural stones and other items, catering to both professionals and DIY enthusiasts. Furthermore, we provide ample parking facilities to ensure a convenient shopping experience for our customers.
How does HMV Supplies differentiate itself from online retailers in terms of customer experience and service?
That has to be our commitment to the client; we recognise the importance of providing exceptional customer experience and service. Unlike online retailers, we guarantee that our products are always available in stock, eliminating the need for booking or waiting periods. Additionally, our knowledgeable staff is readily available to offer personalised assistance, ensuring that customers receive expert advice and recommendations for their specific needs.
Who does HMV Supplies cater to?
HMV Supplies caters to a wide range of customers, ensuring their diverse needs are met effectively. Our offerings are tailored to serve professional tile layers, providing them with high-quality materials such expansion joints, and tile trims. Additionally, we cater to homeowners embarking on tile-laying projects or bathroom renovations, offering a comprehensive range of products including tiles, sanitary ware, bathroom accessories, grouting, shower drains, and more. Our goal is to serve as the ultimate destination for all their tiling and bathroom requirements.
How do the prices at HMV Supplies compare to other shops?
We strive to offer competitive pricing across our product range. Some items are priced as the most affordable on the island, such as clips and pre-cuts. We also ensure that other items, although of superior quality, remain reasonably priced. We are committed to providing exceptional value to our customers.
What is the most popular item sold at HMV Supplies?
The popularity of the shop stems from its unique concept as a comprehensive one-stop shop for all items related to tile laying. Customers appreciate the convenience of finding everything they need in a single place. What sets us apart is our commitment to ensuring that all items are fully stocked, eliminating any concerns of availability. With our guarantee of a robust inventory, customers can rely on us to fulfill their requirements promptly and efficiently.
Are there any new products or services that HMV Supplies will be offering in the near future?
Due to our commitment, we will continue to expand our product and service offerings in parallel with the evolving demands of our customers.
In the near future, the Halmann Vella Group will be introducing a new and innovative addition to our product line, one which will further solidify our pledge to providing cutting-edge products and services within our industry.